FAQ’s
- What is your Product Warranty?
All Cerberus Music products are subject to free repair/replacement in the event of manufacturer defect for the original owner only. Any structural modification to the product once you have received it will result in this policy being void. For orders with custom options, the up-charge is non-refundable should you decide to cancel or return your order. - Refunds:
As all of our sets and guitars are made to order, your refund will be processed once your order has been completed and sold as an in-stock item. You will be refunded your paid amount, minus a 20% stocking fee. - What is your Wiring Color Code?
Red is north start, Black is north finish, Green is south start, and White is south finish. Or put simply, Red is the hot wire that goes to the switch, black and white get soldered together and taped, green and bare are ground. - How long will it take for my order to arrive?
As of January 11th, we have begun transferring all orders from our former builder to a new full scale facility in the U.S. All orders are being updated as soon as possible. Please contact us if you’re looking to place an order so we can get you a quoted lead time. For Cerberus Guitars, our standard line takes roughly 4-5 months for your guitar to be built and delivered to our USA QC site. From there, it will undergo a full inspection and set up prior to being shipped to you. - Do you offer OEM services?
We certainly do, please email [email protected] to inquire further.