.Please note: Please review the FAQ portion of our site for our cancellation, warranty, and return policies. As of January 11th, 2021, we will be transferring to full scale manufacturing facility. Our USA Shop is currently open and will begin processing orders as they are received. All previously placed orders will continue to be fulfilled via our current builder, and will be shipped upon completion
What is your Product Warranty?
All Cerberus Music products are subject to free repair/replacement in the event of manufacturer defect for the original owner only. Any structural modification to the product once you have received it will result in this policy being void. For orders with custom options, the up-charge is non-refundable should you decide to cancel or return your order.
As all of our sets and guitars are made to order, your refund will be processed once your order has been completed and sold as an in-stock item. You will be refunded your paid amount, minus a 20% stocking fee.
What is your Wiring Color Code?
Red is north start, Black is north finish, Green is south start, and White is south finish. Or put simply, Red is the hot wire that goes to the switch, black and white get soldered together and taped, green and bare are ground.
How long will it take for my order to arrive?
As all custom pickups are made in the order they’re received, and due to COVID19, we have temporarily closed our books for USA orders until all currently placed orders have been fulfilled. For Cerberus Guitars, our standard line takes roughly 4-5 months for your guitar to be built and delivered to our USA QC site. From there, it will undergo a full inspection and set up prior to being shipped to you.
Do you offer OEM services?
We certainly do, please email Sales@TheGuitarmory.com to inquire further.